Steady progress as Pacific Power restores power to over 3,500 Roseburg customers

Pacific Power

ROSEBURG, OREGON – March 1, 2019 – Pacific Power crews continue to make steady progress through rough terrain to assess damage and make repairs. Electricity to approximately 3,500 customers was restored overnight and throughout Friday, bringing the number of customers still without power down to less than 3,800 as of 5:30 p.m. Friday.  

Beginning Sunday afternoon, Feb. 24, several winter storms brought heavy snow to the Southern Willamette Valley and Southern Oregon areas causing widespread damage and power disruption. Pacific Power crews have been working 24-hours a day since to survey damaged equipment, remove downed trees from lines, clear roads and make repairs. 

“We’re at a point now where we’ve made large repairs that restored electricity for big groups of customers in the Roseburg area,” said David Lucas, vice president of operations. “Now we’re working on the numerous smaller outages that in some instances can take longer to restore. Especially in the harder to reach areas that are more labor intensive to access and repair; this means we will be bringing customers back on in smaller pockets.”

Close to 250 crew members and contractors are working around the clock throughout Douglas County making repairs to nearly 470 separate outage locations. Crews continue to hike-in and use snow cats to access damage in the more remote areas. Some customers might remain without power into early next week. Although Pacific Power estimates the majority will be restored by late Sunday evening.    

“Pacific Power customers have been immensely patient during what some local observers are calling the worst weather event in 30 years,” said Sam Carter, regional business manager. “We’re working closely with Douglas County Emergency Services and other organizations in the community to coordinate services in the areas without power. Thank you for the continued support as our crews continue to work hard getting power back on for the remaining customers.”  

As the restoration continues and residents find alternate ways to heat their homes and cook food, Pacific Power reminds customers that carbon monoxide (CO) is a dangerous, odorless, poisonous gas.

Heating and cooking devices that burn fuel can be sources of CO. Follow these tips to help keep your house fire and carbon monoxide safe:
  • Only use a charcoal grill, hibachi, or portable camping stove outdoors and never use them to heat your home.
  • Before lighting a fire, ensure chimneys and flues are in good condition and not blocked.
  • Only operate a generator and any gas-powered equipment outdoors.
  • Make sure to turn off stoves to prevent a fire when the power comes back.
CO can cause severe illness and death. If you experience symptoms of headache, fatigue, shortness of breath, nausea and mental confusion; get outside and call 911.
For more safety tips, please visit
Warming shelters in Douglas County are located at:

American Red Cross – Shelter
Winston Foursquare Church
540 SE Main St, Winston, Ore.

Lookingglass Grange – Shelter
7426 Lookingglass Road, Lookingglass, Ore.
No cots or phones

Family Fellowship - Warming center
330 NW 2nd Street, Myrtle Creek, OR
Hot meals, phone charging

Customers and media representatives can track outages of any size online. Updates will be made as new information becomes available or at least hourly at

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